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Robotic Process Automation Program Leader

Requisition R069094 Market Cincinnati, OH Department SS I&T - Digital Solutions Shift Days Schedule Full-time

Thank you for considering a career at Bon Secours Mercy Health!

Primary Function/General Purpose of Position

The primary function of the Program Manager Robotic Process Automation (RPA) is to facilitate the governance, selection, and execution of RPA projects in order to achieve intended results.  The Program Manager leads a matrixed team of business and technical experts to support the translation and execution of requirements into well architected and documented RPA solutions that best leverage the enterprise RPA platform.  The Program Manager defines and ensures adherence to delivery process which focus on the lifecycle of managing RPA project scope, deliverables, and timelines using PMI Agile (DASM, DASSM, DAC and DAVSC) or similar industry standards for Agile methodologies.

Essential Job Functions

  • Manages robotic process automation projects through the creation of project plans and/or management of backlogs through the Agile project management framework.

  • Ensures requirements are documented, traceable, and testable through to implementation.

  • Provides regular updates, escalates issues, and bridges the gap between technical, business, and leadership needs.

  • Manages work effort within defined time, budget, and scope.

  • Provides structure to manage ongoing support of RPA bots against ongoing changes to robotic process dependencies.

  • Communicateseffectively with all levels of staff to exchange information, ideas and answer inquiries.

  • Using BSMH’s change management policies and procedures, navigates the change management process for RPA deployments and changes.

  • Participates in departmental activities relating to employee engagement.

  • Maintains a relationship with I&T leaders and staff, facilitating sharing and implementation of lessons learned and best practices across BSMH.

  • Provides occasional after hours support when required.

  • Coordinates with third party integration and vendor resources as appropriate.

  • Facilitates governance sessions to review business cases for RPA, recommend automation use cases for implementation, define metrics and enable reporting on program effectiveness.

  • Evangelizes Robotic Process Automation within the ministry by working across functional groups to educate and promote the capabilities and efficiencies that can be achieved through automation.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

PMI Agile (DASM, DASSM, DAC, or DAVSC) or similar industry standard (required)

UiPath RPA Associate (preferred)

Education

Bachelors, Information and Technology (required)

Work Experience

5 years experience leading technology projects or implementation experience (required)

3 years experience of agile project management (required)

Training

Not applicable to this position

Patient Population)

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Physical Requirements

Physical Demands

Lifting/ Carrying (0-50 lbs.)     1-33%

Lifting/ Carrying (50-100 lbs.) 1-33% 

Push/ Pull (0-50 lbs.)  1-33% 

Push/ Pull (50-100 lbs.)   1-33%

Stoop, Kneel    0%                      

Crawling   0%

Climbing     0%

Balance   0%

Bending0%

Work Position

Sitting      67-100%                 

Walking      1-33%            

Standing       1-33%                

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Finger Dexterity

Acuity – near

Skills

Superior time management and goal accomplishment skills

Understanding of the ITIL framework

Process mapping, design, and optimization using with focus on Lean outcomes

Strong assertiveness skills

Ability to manage conflict in a variety of situations

Effective leadership skills

Strong customer service orientation

Strong communication and interpersonal skills

Demonstrated ability to interact with multidisciplinary teams

Leading and implementation in automation initiatives

Agile methodologies

Project management

Bon Secours Mercy Healthis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:

40

Work Shift:

Days

Department:

SS I&T - Digital Solutions

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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