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Dispatcher - PRN

Requisition R080749 Market Lima, OH Department Dispatch - Lima - Life Flight Network Shift All Schedule Part-time

Thank you for considering a career at Mercy Health

PRN, Rotating holidays and weekends

Job Summary:

Dispatcher receives requests for transport and coordinates available resources for multiple service lines, including emergency, non-emergency, and special transport requests.  Is responsible for receiving, coordinating, and disseminating critical information from various sources, including emergency and non-emergency requests for services.Coordinates all aspects of the transport and monitors the location of all units at all times following all safety practices. Will evaluate deployment plans and resource performance to best meet unit resource allocation to meet customer demand and to facilitate the best patient care possible.

Essential Functions:

Coordinate transport arrangements between requesting parties and the agency by supporting activities, documenting, and monitoring all assignments.

Operation of a multi-line telephone and multi-channel radio system, and providing excellent customer service for all calling parties.

Maintains radio contact with mobile/field units to monitor response, progress and any needed support.

Be familiar with all resources and services available to callers and offer these resources and services as appropriate, by maintaining record keeping of all resource activity on computer data entry or hard copy

Determine nature and location of emergency; prioritize, dispatch, implementing emergency procedures as needed in accordance with established procedure and giving pre-arrival instructions as needed.

Minimum Qualifications:

High School Diploma or GED Required

IS 100, IS 700, HCP CPR, EMD within 6 months, CFC certification within 1 year, and pass initial Operations Control Specialist within 18 month and annually, and must maintain all requirements throughout employment

Must be able to type accurately 25-30 wpm and excel in customer service. Must be ablet o access appropriate applications and have the ability to learn and use a Computer aided dispatch system.

Previous Helicopter Air Ambulance (HAA) dispatching experience or previous EMS/Law Enforcement dispatching preferred.

Physical Requirements:

Performs Repetitive tasks/motions

Hears alarms, bells, telephone, and other sounds

Hears normal conversation

Have good manual dexterity

Have good eye-hand-foot coordination

Have clarity of vision: Near (<20')

Have clarity of vision: Mid (>20" - 20')

Have clarity of vision: Far (>20')

Distinguish Colors

Mental Requirements:

Reads and interprets written/oral instructions

Sets and meets deadlines, prioritizes work and works independently

Identifies and understands issues and problems

Examines data and draws logical conclusions demonstrating the ability to apply high levels of critical thinking and understanding

Expresses or exchanges ideas by means of oral or written communications

Makes decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit.

Organize thoughts and ideas into understandable terminology

Must be flexible and adapt to change

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



Dispatch - Lima - Life Flight Network

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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