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Lab Client Services FT Days Mercy Lorain

Requisition R099858 Market Lorain, Ohio Department Lab Outreach - Lorain Shift Days Schedule Full-time

Thank you for considering a career at Mercy Health

Summary of Primary Function/General Purpose of Position   

The Lab Client Services supports overall laboratory operations by performing the duties of receptionist, patient and/or specimen collection and registration to include: test ordering, billing, verifying medical necessity, and preparation for mailing of laboratory test results.

Essential Job Functions

•             Answers and initiates phone calls

•             Supports Physician office needs

•             Investigates patient and client billing issues

•             Processes specimen and add-ons

•             Registers patients

•             Generates reports

•             Maintains inventory levels and stocks supplies

•             When staffed in Microbiology department, culture setup of microbiology samples and gram stain preparation. Performs the MST (Micro Setup Time) as needed.

•             May perform specimen collection.




High School/GED (required)

Work Experience

Medical secretarial experience (preferred)

Medical administrative assistant experience (preferred)

Experience in a medical office (preferred)




Active Listening

Ability to discern the thinking of others

Service Orientation

Verbal and Written Communication

Problem Solving

Customer Service



Time Management

Telephone skills

Microsoft Office


Office machine operation

Lab Information Systems

Medical Terminology

Specimen processing

Phlebotomy Collection Software

Working Conditions

Periods of high stress and fluctuating workloads may occur

May be exposed to physical altercations and verbal abuse

May be exposed to high noise levels and bright lights

May be exposed to limited hazardous substances or body fluids*

May be exposed to human blood and other potentially infectious materials*

May have periods of constant interruptions

General office environment

Required to car travel to off-site locations, occasionally in adverse weather conditions

Other:  Intermittent exposure to fumes and odors

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Lifting/Carrying (0-50 lbs.)   1-33%

Lifting/Carrying (50-100 lbs.)    0%

Push/Pull (0-50 lbs.)    1-33%

Push/Pull (50-100 lbs.)    1-33%

Stoop/Kneel   1-33%

Crawling    0%

Climbing    0%

Balance    1-33%

Bending    1-33%

Sitting    67-100%

Walking    1-33%

Standing   1-33%

Additional Physical Requirements/Hazards

Manual dexterity (eye/hand coordination)

Perform shift work

Hear alarms/telephone/audio recorder

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity - far

Acuity - near

Depth perception

Exposure to toxic/caustic/chemicals/detergents

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to potential electrical shock

Exposure to x ray/electromagnetic energy

Exposure to high pitched noises

Gaseous risk exposure

Patient Population

Adults (18-64 years)

Geriatrics (65 years and older)

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



Lab Outreach - Lorain

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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