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Telecommunications Operator Positions - PRN - Hampton Roads

Requisition R080732 Market Norfolk, Virginia Department Administration - Maryview Shift All Schedule Part-time

Thank you for considering a career at Bon Secours!

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Telecommunications Operator

Job Summary:

The Telecommunications Operator is responsible for receiving, screening, and evaluating incoming emergency and non-emergency calls. They also monitor all system alarms and coordinate call codes. The Telecom Operator must adhere to assigned duties, attend meetings and educational classes as required. Responsibilities include contacting on-call teams: administrative, medical personnel, surgery, anesthesia, cardiac, and emergency/disaster.

Essential Functions:

  • Must possess ability to troubleshoot and resolve caller problems and specific request in a timely manner
  • Delivers excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner
  • Provides patient and employee information, while maintaining appropriate confidentially  
  • Monitors and responds to all emergency codes; records all shift occurrences by completing proper documentation per site policies/protocol
  • Assists hospital staff with issues related to pagers, online database, and internal paging as needed  
  • Performs other administrative or clerical duties and projects as assigned

Education:

  • High School Degree or GED

Experience:

  • Prior telecommunications, hospital or medical office experience preferred but not required
  • Previous Call Center Customer Service experience preferred

Skills & Abilities:

  • Possesses problem solving skills, basic computer skills, 25 words-per-minute (WPM) typing skills with excellent communication and interpersonal skills
  • Engage with staff and patients in a professional manner
  • Basic math skills

Next Steps:

  • Complete an online application.
  • Complete the task to take the application assessment.
  • Upon completion of your assessment, you may be sent an email with a link and instructions to complete the HireVue video interview. 
  • Click HEREto opt in to receive the link for the video interview via text message and speed up the  interview process.  Message and data rates may apply.

Bon Secoursis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:

0.01

Work Shift:

All

Department:

Administration - Maryview

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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