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Desktop Engineer II (Remote)

Requisition R091062 Market Remote Department SS I&T - Technology & Infrastructure Shift Days Schedule Full-time

Thank you for considering a career at Bon Secours Mercy Health!

Position Summary

The Desktop Engineer II position is responsible for the analysis, diagnosis, and resolution of complex problems related to enterprise desktop management.  This includes the build and support of associated technologies relating to the operating system, application deployment, and managed experience.  The position entails the delivery of all services in a timely, reliable, and cost-effective manner.

Position Responsibilities:

  • Perform tasks related to the recommendation, design, and overall administration of the following technologies:
    • Microsoft SCCM - enterprise desktop management system
    • Flexera AdminStudio - application packaging tool
    • Windows Desktop Operating Systems and software components​ - Creation of desktop images, driver/BIOS updates, group policy creation and management
  • Duties will involve, but are not limited to, the following ancillary technologies:
    • Active Directory including Group Policy Management
    • Server Hardware Platforms, where applicable
    • Virtualization Platforms
  • Complete work on major, complex projects with working/extensive competency
  • Assist, as requested, with the evaluation of technical solutions based on requirements, ranging from group to enterprise wide deployments
  • Provide Tier 2 support and guidance to IT for all Health System and affiliate entities
  • Coordinate with both technical and non-technical staff and vendors on the implementation of complex projects
  • Recommend, implement and document corrective solutions and preventative measures
  • Document work in the form of policies, standards and knowledge base articles
  • Ensure solutions are delivered in adherence with defined standards and policy
  • Act as a lead project resource, provide guidance, as needed, to team members, as well as provide training and mentoring on technologies to peers and colleagues
  • Work both independently and with various teams across the Mercy Health enterprise
  • Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met

Position Requirements:

  • 3+ years of experience with SCCM and/or similar desktop administration
  • Advanced experience with automated application deployment and management
  • Advanced experience with scripting
  • Strong competency of Microsoft Windows desktop operating systems
  • Basic skill regarding Windows Active Directory and Group Policy Management
  • Functional knowledge of VMware ESX and infrastructure components
  • Understanding of network protocols, and SSL certificates
  • Basic knowledge of network configurations including, but not limited to, bandwidth, multicasting, and WOL
  • Understanding of patch management and antivirus methodologies and best practices
  • Experience in medium-sized heterogeneous (10,000+ desktop) environments a plus
  • Able to prioritize and execute tasks in a high-pressure environment
  • Ability to author technical documents and create procedure manuals
  • Experience deploying other applications in a healthcare setting a plus
  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
  • Strong understanding of the organization’s goals and objectives
  • Ability to conduct research into current and future technologies
  • Highly self-motivated and directed, with keen attention to detail
  • Healthcare knowledge/background a plus
  • Experience working in a team-oriented, collaborative environment
  • Technical Certifications a plus
  • 24/7 on-call availability as part of a rotation schedule
  • Other duties as assigned

Education and Experience:

  • College diploma or university degree in computer science, information systems or other industry related curriculum, and/or 4+ years equivalent work experience
  • Prior leadership roles and relevant experience

Bon Secours Mercy Healthis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:

40

Work Shift:

Days

Department:

SS I&T - Technology & Infrastructure

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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