Skip to main content

Financial Counseling Specialist- West Hospital

Requisition R024997 Market Cincinnati, OH Department SS Revenue Cycle - Administration Shift Days Schedule Full-time

Thank you for considering a career at Mercy Health

The Specialist of Financial Counseling performs the task of collecting inpatient, observation, and outpatient in a bed liabilities throughout Mercy Health. This position is responsible for the accurate calculation of patient liabilities including previous balances, and the collection of patient payments, and may require nights, weekends, and holidays as necessary.  They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements.  The Specialist in Financial Counseling will work within the policies and processes as they are being performed across the entire organization.  

Essential Functions:

  • Financial Counseling staff are responsible for the assessment and collection of patient liabilities.  These collections include copays, deductibles, co-insurance and balances after financial assistance.  This individual is tasked with assessing patient insurance and financial information to determine liability.  The Specialist in Inpatient Collections will utilize face to face communication with patients during their stay to collect the estimated patient liability
  • Financial Counseling Specialists are responsible for working various patient access, insurance eligibility, follow-up reports as assigned
  • Financial counseling staff are responsible for pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patients financial liability
  • The financial counselor will note all accounts with a patient liability on a daily basis.  When collection attempts are successful, the financial counselor must make a note of the collection.  If the Financial Counselor is unable to collect payment, a note must be placed daily as long as the patient remains in the facility as to the reason the patient is unable to pay and including a note in the system
  • The financial counselor will monitor missed collection opportunities for potential process improvements and follow-up.  Financial Counseling staff must make at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts
  • The Financial Counselor will make follow-up phone calls to patients that are unable to make payment while in-house.  The Financial Counselor must attempt to contact the patient within 24 hours post-discharge, and continue these attempts each 15 days until a collection has been made, or 2 months has elapsed


  • 1-2 years experience in healthcare industry required
  • Patient Access experience highly preferred
  • Understanding of Revenue Cycle including admission, billing, payments and denials.  Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification.  Knowledge of Health Insurance requirements. Knowledge of medical terminology or CPT or procedure codes


  • Full-Time at 40 hours/week on First-Shift

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



SS Revenue Cycle - Administration

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Ashland, Kentucky, which is an Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. RN
Check Out This Location Loctaion icon View Map
Back to top