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Senior Project Manager - Retail Pharmacy

Requisition R091014 Market Remote Department SS Pharmacy & Lab - Administration Shift Schedule Full-time

Thank you for considering a career at Bon Secours Mercy Health!

Reports to Title: VP Retail, Home Delivery & Specialty Pharmacy

# of Direct Reports:  0                            

Primary Function/General Purpose of Position

The Senior Project Manager Pharmacy and Lab leads and manages multiple complex projects and teams across the continuum of care in all facets of healthcare operations demonstrating a significant return on internal investment. They serve as an internal consultant to administration by providing expertise in lean six sigma, process improvement, and change management. The Sr Project Manager trains departmental and organizational employees, as well as leaders. Project work includes system implementations, process improvement studies, data analysis, work system analysis that result in improved efficiencies, reduced costs, and improved employee/customer satisfaction.

Essential Job Functions

  • Creates project plans and facilitates project teams to complete process improvement projects. 

  • Utilizes Lean Six Sigma methodology to improve processes throughout the organization.

  • Gathers data through time/motion studies, check sheets, electronic data pulls, online surveys and/or benchmarking other hospitals and organizations.

  • Enters and analyzes data in various ways to determine trends and identify root causes.

  • Converts data into usable format and dashboards for administration and management to make informed decisions and track process changes and performance.

  • Develops creative solutions to problems associated with processes throughout the hospital; presents these solutions to appropriate staff, management, and administration.

  • Works with organization leadership, specifically senior leadership and executive administration, to identify opportunities to improve efficiency, reduce costs, and improve job and/or customer satisfaction. 

  • Schedules meetings, compiles meeting minutes, tracks follow up actions, prepares project management documentation, develops reports and dashboards for milestones and report outs to customers.

  • Develops communication, education, and training plans/materials on projects and process improvement tools/methodologies to be used for training and change management. 

  • Trains all levels of the organization in the effective application of process improvement tools and methodologies; facilitates project communication and change management; trains and mentors internal department employees.

  • Leads functional areas and departments in review of all current and proposed projects for prioritization discussions with leadership.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.


Six Sigma certification - American Society of Quality (preferred upon hire, required within one year of hire)


Bachelors (required)

Masters, Business Administration or related field (preferred)

Work Experience

5+ years' experience facilitating business process improvement, process re-engineering, process design and/or Lean/Six Sigma projects OR 3-5 years in a management position (required)

Experience using Lean Six Sigma methodologies (Process Mapping, Measurement System Analysis, Time/Motion Studies, Statistical Data Analysis, 5S, Kanban, Standard Work, FMEA, Control Charts, Mistake Proofing, etc.) (required)


Lean Six Sigma (required)

Working Conditions

General office environment.

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Physical Requirements

Manual dexterity (eye/hand coordination)

Hear alarms/telephone/audio recordings

Repetitive arm/hand movements

Finger Dexterity


Decision making

Leading a team

Time Management

Change Management

Process Improvement tools and methodologies

Project Management

Lean and Six Sigma Methodologies

Excellent interpersonal skills

Communication and collaboration with all levels of staff, outside vendors, consultants, and physicians

Data entry and analysis to determine trends and causes

Creative problem solving

Scheduling and facilitating meetings

Developing and facilitating trainings

Influencing skills

Bon Secours Mercy Healthis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:


SS Pharmacy & Lab - Administration

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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