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Registration Coordinator- Southside Regional Medical Center - Full Time

Requisition R129474 Market Petersburg, Virginia Department SS Revenue Cycle - Legacy MH Acute Shift Days/Evenings Schedule Full-time

Thank you for considering a career at Bon Secours!

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Registration Coordinator- Southside Regional Medical Center

Job Summary:

The Registration Coordinator is responsible for the organization and coordination of the Registration Area, ensuring that adequate staffing is available 24/7.  The Registration Coordinator also leads and oversees the day-to-day operations and ensures that quality services and documentation are provided. The Registration Coordinator works closely with staff, physicians, and patients to ensure optimal customer and employee coordination satisfaction on a consistent basis.

Essential Functions:

  • Ability to create strong morale and create a team spirit while fostering an environment of cooperation, motivation and persuasion and flexibility.  
  • Assists the Director in the development of Patient Access Services policies and procedures
  • Possesses strong oral and written communication skills that are clear and concise in a variety of setting and styles to convey information not only to employees but also upper management.
  • Ensures quality auditing of work on all Patient Access personnel to include collection of demographic data, point of service collections and accurate insurance coding on a weekly basis.
  • Responsible for supervision of ED staff engaged in patient registration activities and assures proper staffing according to daily operations to handle patient flow effectively.
  • Evaluates employee's job performance and provides guidance through employee competence reviews and counseling in accordance with Human Resource Policy.
  • Prepare and conduct Performance Improvement Plans.
  • Conduct initial interviews for the purposes of selecting qualified candidates.
  • Maintains personnel records 
  • Maintains accurate Kronos time and attendance records
  • Maintains the most current and updated knowledge of system applications, insurance plans and protocols, coding requirements and departmental policies and procedures.  Relays current changes/updates of this information to all Patient Access personnel.
  • Provides motivation, challenge and career growth opportunities while maintaining two-way dialogues with employees regarding their work and its results.
  • Responsible for ordering department supplies while monitoring departmental expenses.
  • Responsible for timely and correct statistical reporting to Director and facility.
  • Knowledge of and responsibility for monitoring facility compliance with all external rules/ regulations governing the admission process.
  • Demonstrates strong work methods and organization ensuring follow through to completion, prioritizing, organizing, and coordinating, as well as time management.
  • Coordinates/ connects Patient Access department with all facility departments.
  • Ensures quality control of Patient Access database, and administers a QA process, reporting monthly to Director.  Maintains accurate calculation in preparing reports.
  • Provides a comprehensive training/orientation program to ensure compliance of policies and procedures through coaching, counseling, and feedback.
  • Establishes and administers proper compliance with point-of-service collections.
  • Maintains Systems/ Programs updates, for optimal team compliance.
  • Other duties as assigned

Education:

  • High School Degree or GED
  • Associate Degree preferred but not required

Experience:

  • At least two years of prior experience in patient registration/healthcare preferred but not required
  • Knowledge of medical terminology is preferred but not required

Skills & Abilities:

  • Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
  • Engage with staff and patients in a professional manner
  • Basic math skills

Next Steps:

  • Complete an online application.
  • Complete the task to take the application assessment.
  • Upon completion of your assessment, you may be sent an email with a link and instructions to complete the HireVue video interview. 
  • Click HERE to opt in to receive the link for the video interview via text message and speed up the interview process.  Message and data rates may apply.

Bon Secoursis an equal opportunity employer.

Many of our opportunities reward* your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance
  • And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

40

Work Shift:

Days/Evenings

Department:

SS Revenue Cycle - Legacy MH Acute

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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Forbes Best-in-state Employer, Virginia (ranking 80th)

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Springbuk- One of the Healthiest Employers in America

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Seramount – One of the Best Companies for Multicultural Women

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Seramount Top Company for Executive Women 2021

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