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Community Healthcare Navigator

Requisition R120641 Market Richmond, Virginia Department ADMN-Physician Office Administration - Physician Clinical Shift Days Schedule Full-time

Thank you for considering a career at Bon Secours!

Position Summary

The Community Healthcare Navigator works in collaboration with Providers, Behavioral Health Consultants, care coordinators, RN's, LPN's, and Medical Assistants within the office and is an integral part of the care team for patients. 

The community healthcare navigator assesses and refers patients to community-based agencies to assist with social needs that emerge through a formal screening in the primary care setting.  The community healthcare navigator works closely with Providers to help ensure that patients have comprehensive and coordinated care and works cooperatively with other clinical personnel who are assigned to the same patient.  The community healthcare navigator must be knowledgeable about community resources, quality metrics, and patient engagement appropriate to needs of patients/families and must provide consistent communication to the care team.  This position will support multiple Bon Secours offices.

Essential Job Functions

  • Encourages and facilitates access to health and social services through a range of activities such as outreach, social support and advocacy. 
  • Connects community members to resources such as health and social services, health insurance, food, housing, education, career and job training, and fitness and wellness opportunities. 
  • May assist clients with scheduling appointments, registration and filling out insurance and financial aid forms.
  • Responsible for following up with patients to confirm they connected with the referred resources.
  • Accurately collects and tracks data through Epic for program and grant reporting.  Maintains good record keeping of all activities.  Competent in the use of computer, Microsoft Office, Word, Power Point, Excel and Access for tracking purposes.
  • Travel between offices as needed.
  • Develops and maintains positive working relationships with community members and co-workers.  
  • Assists with other duties as directed by Coordinator, Supervisor, or Manager.

Employment Qualifications

  • Required Minimum Education: High School or Equivalent
    • Preferred Education: Vocational/Technical Degree
    • Preferred Licensure/Certification:Community Health Worker Certification
    • Knowledge, Skills and Abilities: Experience with Microsoft Office: Word, Excel, and PowerPoint

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Bon Secoursis an equal opportunity employer.

Many of our opportunities reward* your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

40

Work Shift:

Days

Department:

ADMN-Physician Office Administration - Physician Clinical

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Springbuk- One of the Healthiest Employers in America

Springbuk- One of the Healthiest Employers in America

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Seramount – One of the Best Companies for Multicultural Women

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Seramount 100 Best Companies for Working Mothers 2021

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Seramount Top Company for Executive Women 2021

Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Springbuk- One of the Healthiest Employers in America

Springbuk- One of the Healthiest Employers in America

Seramount – One of the Best Companies for Multicultural Women

Seramount – One of the Best Companies for Multicultural Women

Seramount 100 Best Companies for Working Mothers 2021

Seramount 100 Best Companies for Working Mothers 2021

Seramount Top Company for Executive Women 2021

Seramount Top Company for Executive Women 2021

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