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Rn Case Manager (Nonexempt)

Requisition R077618 Market Richmond, Virginia Department SS Quality - Care Management Shift Evenings Schedule Part-time

Thank you for considering a career at Bon Secours!


The Care Manager (CM) provides coordination of care for the patient and their family by managing transitions of care throughout the continuum of care.

The CM is a key contributor to the overall financial, quality and clinical performance.  The CM supports an outcomes-oriented patient care delivery system, which places the patient at the center of all activities. The CM ensures that all patients are assessed within 24 hours of admission to identify needs for discharge and works with the treatment care team, the patient, and the family (or primary care taker) to establish an acceptable discharge plan of care. The CM is a resource for the patient and family to obtain the necessary resources that they may need regarding their care, treatment and discharge.

The CM works with patients and their families with chronic diseases, to facilitate understanding of disease process, to facilitate conversations around Advanced Care Planning to ensure appropriate resources are available in the community setting.  The CM also uses medical skills to assist in medical management of patients moving along the continuum of care.  Additionally, the CM provides a positive impact to the organization through extensive interaction with physicians, nurses, and other patient care givers in managing length of stay and reducing readmissions as well as meeting the goals of the health system as a whole.

EMPLOYMENT QUALIFICATIONS: Bachelor’s degree preferred. At least 2 years of experience in healthcare. Licensed Registered Nurse (Licensed as an RN in the Commonwealth of Virginia) or comparable license is preferred. Care Management Certification (ACM or CCM) preferred. Knowledge of various software applications, i.e., Microsoft Office, including Excel and PowerPoint. The employee must possess strong interpersonal communication skills with an ability to work independently, problem solve, and be able to resolve conflict in an assertive manner. The employee must have strong organizational and time management skills as evidenced by a capacity to prioritize multiple tasks and role components.


  • Develops, coordinates and monitors strategies for obtaining, organizing and allocating human and material resources required for care transitions and managing complex patients.

  • Establishes collaborative practice with nursing personnel, physicians and health care professionals regarding the plan of care and identifies variance in plan implementation.

  • Excels at multi-tasking and managing competing demands in a professional manner.

  • Facilitates Advanced Care Planning discussions and paperwork as appropriate and as requested.

  • Identifies necessary resources or eliminates unnecessary resources needed to achieve quality patient outcomes as well as advocates for patients facing barriers to resources.  This includes identifying alternative options if needed resources are not accessible. 

  • Manages referrals for post-acute services based on Federal and State regulations, client eligibility for service, the patient’s home care needs and the ability of the agency to safely provide the needed services.

  • Works towards mitigating readmissions in the acute setting as well as works across the continuum to prevent avoidable readmissions.

  • Collaborates with health care team, develops treatment goals and plans interventions that assist the patient and family to resolve social and psychosocial concerns that may arise as a result of illness, engagement in high risk social behaviors (i.e., substance abuse), limited finances, and lack of family support and/or physical disabilities.

  • Educates patients/families/caregivers on the continuum of care, including: medications, chronic disease management and follow up appointments.

  • Collaborates with post discharge care providers in the development of transition plans. Obtains physician involvement and agreement with plan.  Advocates for patient choice.

  • Works collaboratively with peers to achieve department goals and daily work as evidenced by appropriate and timely communication which is respectful and clear.  Sensitive to workload of team, shares responsibilities, fills in, and offers help.

Bon Secoursis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



SS Quality - Care Management

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

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Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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