Skip to main content

Field Operations Supervisor - LifeFlight Network - Mercy Health - FT

Requisition R084908 Market Toledo, Ohio Department Administration - Life Flight Network Shift Evenings/Nights Schedule Full-time

Thank you for considering a career at Mercy Health

Join our team today!

  • Higher Pay Scales

  • Rewarding Higher Differentials with working on the Weekend

Reports to Title: Operations Manager

# of Direct Reports: 0

Primary Function/General Purpose of Position

The Field Operations Supervisor is responsible for the day to day real time oversight of field operations during the shift.  They will oversee shift schedules, handle complaints, and supervising all staff assisting them to provide proper patient care.  They will also ensure field operations is conducted in a safe and efficient manner.

Essential Job Functions

  • Conducts initial and ongoing patient assessment, analyzes assessment data, creates a plan of care, implements treatment, and evaluates treatment effectiveness in collaboration with the interdisciplinary care team.

  • Administers medications in a safe manner consistent with the State of Practice and Bon Secours Mercy Health policies and procedures.

  • Serves as point of contact for patients' care coordination throughout hospital departments. 

  • Acts as a patient safety advocate by participating in ongoing quality improvement in the department; incorporates the professional practice model into care delivery.

  • Monitors and manages field operations in real time.

  • Ensures availability of resources for daily operations.

  • Assists in tactical level of deployment to meet system needs including maintaining and managing employee schedules.

  • Receives, handles, and routes inter-agency disputes or issues to the appropriate resource.

  • Provides patient or client follow-up.

  • Assists with the investigative process for handling and reviewing incidents and issues.

  • Actively engages in employee relations to maintain a positive and disciplined work environment.

  • Collaborates with other management team members to achieve organizational goals and strategies.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.


Paramedic Certification in state of employment or current Registered Nurse (RN) License in the state in which they are working or covered by compact (required)

Advanced Cardiac Life Support (ACLS) – American Heart Association (Required)

Basic Life Support (BLS) – American Heart Association (Required)

CPR Cardiopulmonary Resuscitation (CPR) (required)

Pediatric Advanced Life Support (PALS) - American Heart Association (Preferred)

Neonatal Resuscitation Program (NRP) - American Heart Association (Preferred


High School or GED (required)

Associates, Healthcare Administration, Nursing, or related field (preferred)

Work Experience

5 years' experience in Emergency Medical Services (EMS) or related field (Required)

2 years' experience in progressive management (preferred)





Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be required to use physical restraints.

May be exposed to human blood and other potentially infectious materials.* 

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands

Frequency                                        0%      1-33%        34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                   X    

Lifting/ Carrying (50-100 lbs.)               X    

Push/ Pull (0-50 lbs.)                              X    

Push/ Pull (50-100 lbs.)                         X    

Stoop, Kneel                                              X    

Crawling                                                     X    

Climbing                                                     X    

Balance                                                      X    

Bending                                                      X    

Work Position

Frequency                                              0%      1-33%        34-66%                 67-100%

Sitting                                                        X     

Walking                                                      X     

Standing                                          X    

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Perform shift work

Maneuver weight of patients

Hear alarms/telephone/audio recordings

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity – far

Acuity – near


Depth perception

Use of Latex products

Exposure to moving mechanical parts

Exposure to dust/fumes

Exposure to high pitched noises


Evaluate employee performance

Analyzing data or information

Understand medical terminology


Business writing skills

Database reporting

Ability to understand and interpret laws and regulations.

Government relations skills

Public relations skills

Phone / email etiquette

Attention to detail

Critical thinking


Active listening

Relationship building

Emotional intelligence

Conflict resolution



Time management

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



Administration - Life Flight Network

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
Check Out This Location Loctaion icon View Map
Back to top