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Congestive Heart Failure (CHF) RN Navigator St. Elizabeth Boardman

Youngstown, Ohio

At Bon Secours Mercy Health our nurses are able to see the impact they can have on our patients’ lives. We encourage and support our nurses as they develop and grow in their profession. Whether you are a new graduate nurse or joining us further along in your career we have opportunities and multiple career path options for you. Every patient means the world to someone and at Bon Secours Mercy Health our nurses mean the world to us.

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“Being able to positively impact peoples' lives every single day. Great culture and friendly people at the home office in Bond Hill. New building/technology and wonderful cafeteria staff and food.”

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Check out the top traits we’re looking for and see if you have the right mix.

  • Agile
  • Analytical
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  • Compassionate
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  • Results-Driven


  • Compassion — We commit to accompanying those we serve with mercy and tenderness, recognizing that "being with" is as important as "doing for".
  • Human dignity — We commit to upholding the sacredness of life and being respectful and inclusive of everyone.
  • Service — We commit to providing the highest quality in every dimension of our ministry.
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  • Integrity — We commit to acting ethically and modeling right relationships in all of our individual and organizational encounters.

Congestive Heart Failure (CHF) RN Navigator St. Elizabeth Boardman

Requisition R085697 Market Youngstown, OH Department Congestive Heart Failure - St. Elizabeth Boardman Shift Days/Afternoons Schedule Full-time

Thank you for considering a career at Mercy Health


This position is critical towards managing, caring, and proactively meeting the needs of the Congestive Heart Failure (CHF) patient population. This role will work two days a week in the CHF Boardman Clinic to assure the continuum of care and have some oversight over the day to day operations of the clinic.

Manages the daily operations and workflow of the CHF clinic arena, in conjunction with the program steering committee, physicians, nursing staff, clinical support personnel, and administrative leadership.  Position is responsible for acting as a patient liaison for the program, overseeing all patient-related clinical activities that parallel procedural operations.  Works with physicians, referring physician offices, advanced practice providers, and other clinical personnel to manage all designated pre-procedure and post-procedure activities in their respective sub-specialty or discipline.  Manage or oversees all aspects of their respective specialty clinic, including database data entry, statistical reporting, and quality tracking activities.  Performs program quality assessment and reports findings to the physicians and administrative team. 

Oversees all efforts related to guiding patients and families through the patient care appointment process in their relevant clinic area; acts as a patient liaison and, working with the clinicians, performs participation selection, program invitation, scheduling, and outreach functions on behalf of the program.  Under the guidance of the clinicians, performs clinical patient evaluation and provides input to the patient care process.

Oversees the scheduling of appointments and diagnostic studies; enrolls patients in clinical databases and studies, as deemed appropriate. Manages all aspects of the database(s), including data entry, data review and dissemination, and data/statistical reporting functions.

Communicates with referring physicians and coordinates information with referral services; acts as a liaison between other physicians and hospital departments. 

Performs program quality assessment checks, audits, and reviews; develops and drives initiatives to eliminate barriers to care. Establishes processes and standards that ensure consistent and optimal patient navigation.

Plans and develops patient-centered programs; reinforces patient education and directs patients and families to available resources and support services.

Recommends and implements program guidelines; develops the required tools and materials to coordinate the patient care sequence.

Attends relevant conferences and meetings.  Keeps abreast of current literature and keeps current on industry practice standards.

Delivers on our Promise by always demonstrating excellent patient experience behaviors.  Always conveys compassion and respect for the patient/customer and co-worker.  Consistently delivers the best service experience utilizing the 5 Foot/10 Foot rule, Messages of Caring Out Loud, AIDET, iCare, and other Mercy Health customer experience tools and behaviors.  (Note:  Failure to perform satisfactorily in this essential function will block incumbent from a satisfactory performance evaluation rating.)

Provides timely education regarding Heart Failure diagnosis by at least 30min of review of educational material.

Participate in community events/activities to promote Healthy cardiac living and be proficient in Grant writing.

Closely work with CHF Clinic, key heart failure practitioners, PCP, social work and nursing staff.


Must have Current Ohio RN License

Graduate of an accredited school of nursing.

BSN preferred or obtain within 3 years of employment

BLS - American Heart Association

ACLS preferred


Certification in area of specialty within 2 years

Maintain BLS, ACLS, and PALs as required based on unit competencies

Additional requirements as required by unit

Minimum of 2 years Professional Nursing experience.

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



Congestive Heart Failure - St. Elizabeth Boardman

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

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In some instances, the nurse’s voice and touch is the last thing a patient will hear or feel. This is part of our calling as nurses, to be there for our patients in all stages of life, from the beginning to the very end.

Ali L. Registered Nurse

You will have days where you are the sole reason that someone is alive. You won’t find that in any other career.

Michael W. Registered Nurse


  • Medical

  • Dental

  • Vision

  • 403b With
    Company Match

  • Professional Development

  • Paid Time Off

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