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Receptionist Operator Communications Mercy Health St Elizabeth Youngstown PRN

Requisition R090638 Market Youngstown, Ohio Department Telecommunications - St. Joseph Shift All Schedule Part-time

Thank you for considering a career at Mercy Health

SUMMARY OF JOB RESPONSIBILITIES:

Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.

Operates computerized telephone console to assure efficient communications; determines the reason for the customer’s contact (both internal and external) and facilitates communications answering calls promptly and forwarding calls to appropriate locations.

Perform a broad scope of technical operations of the telecommunications system including:

- Coordinate with departments for telephone repairs, moves and/or changes

- insure callers on procedures for Voice mail, paging, help desk questions, etc.

- Maintain all paging equipment and emergency radios

- Maintain physician log sheets and daily emergency activity log book

(On weekends, holidays and after regular business hours), assists Medical Staff office in maintaining the On-Call Calendar. Complete Change Request forms and updates the On-Call Directory.

Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.

Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary.

Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) And records in a daily journal.

Act as an answering service for several departments by locating and paging personnel.

Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.

Monitor, assign and replace pagers for staff.

EDUCATION:

High School diploma or equivalent, with the ability to speak clearly.

 EXPERIENCE:

Phone and database system experience

Excellent communication and customer service skills.

A working knowledge of hospital policies and procedures,

Computer literate

An understanding of HIPPA and patient confidentiality laws

Hours: Variable

All shifts.

Predominantly afternoons and evenings.

Rotating weekends and holidays.

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:

0.01

Work Shift:

All

Department:

Telecommunications - St. Joseph

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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