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Referral Coordinator

Requisition R084268 Market Chesapeake, Virginia Department BS Pulmonary Spec- Portsmouth Shift Days Schedule Full-time

Thank you for considering a career at Bon Secours!

Job Description

Primary Function/General Purpose of Position

Process all incoming and outgoing referrals, manage physician office schedules and provide back-up to Front Office.   

Education:  High School diploma or equivalent.

Experience:  2 years’ experience in a medical office setting required.  Ability to operate office equipment to include computer, fax machine and copiers, and familiarity with practice management and EMR systems. Knowledge of medical terminology.

Duties may include the following depending on specific office needs.

Provide support and fill in for any non-clinical staff based on immediate needs due to work flow overload or employee absence.

Assist office manager in training new non-clinical employees.

Handle incoming phone calls and messages from patients. 

Process all incoming referrals (through EMR system, faxes, phone calls)

Process all outgoing referrals ordered by providers.

Schedule all patient incoming referral appointments.

Assist clinical staff in resolving scheduling issues as requested.

Coordinate necessary medical records, lab and radiology results for appointment.

Process payments to office as needed.

Handle reminder calls to patients for appointments/testing/exams.

Work with the Office Manager to problem solve and implement improvements.


Other Job Functions

Adheres to St. Francis Health System rules, regulations, and policies.

Performs other duties as assigned.  Assists and supports other positions / departments when needed.

Bon Secoursis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



BS Pulmonary Spec- Portsmouth

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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