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Front Desk Registrar - Full Time - Milford Urgent Care

Requisition R131207 Market Cincinnati, Ohio Department SS Ambulatory Ventures - Administration Shift Days/Evenings Schedule Full-time

Thank you for considering a career at Bon Secours Mercy Health!

Are you passionate about improving the patient experience through high quality, convenient, and connected care delivery? 

Welcome to urgent care, the way it should be. At Mercy Health Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that’s connected to services and a ministry passionate about making health care easier.

We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

Apply today to learn more about opportunities available at our NEW Mercy Health Urgent Care in Milford, OH opening this fall

Summary of Primary Function/General Purpose of Position

The Front Desk Registrar is the welcoming agent for patients into the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours Mercy Health.                                                                                                                                                                                              

Essential Job Functions

Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR). 

Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.

Follows front end revenue cycle check-in standard work including: Obtains registration from patients and accurately enters required information into the computer system, Secures signatures on all required forms and updates information accordingly, Registers patients in a timely and accurate manner, Collects missing information from the patient, Collects necessary co-pays and/or collection balances from the patient.

Maintains a safe and supportive environment by keeping the work area, supplies, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

Participates as an active member of the patient care team, including attendance at clinical huddles

Reconciles cash drawer at the close of the day. Schedules follow-up appointment and/or assists with scheduling other services for patients.

Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage, 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

Required Minimum Education:

High School Diploma or GED

Minimum Qualifications

Minimum Years and Type of Experience

At least one year of face-to-face registration experience.

Other Knowledge, Skills and Abilities Preferred

Strong oral communication skills, good attention to details, and an ability to multitask.

Bon Secours Mercy Healthis an equal opportunity employer.

Many of our opportunities reward* your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance
  • And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

36

Work Shift:

Days/Evenings

Department:

SS Ambulatory Ventures - Administration

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Ohio (ranking 29th)

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Forbes Best-in-state Employer, Virginia (ranking 80th)

Springbuk- One of the Healthiest Employers in America

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Seramount – One of the Best Companies for Multicultural Women

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Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Springbuk- One of the Healthiest Employers in America

Springbuk- One of the Healthiest Employers in America

Seramount – One of the Best Companies for Multicultural Women

Seramount – One of the Best Companies for Multicultural Women

Seramount 100 Best Companies for Working Mothers 2021

Seramount 100 Best Companies for Working Mothers 2021

Seramount Top Company for Executive Women 2021

Seramount Top Company for Executive Women 2021

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