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Registrar - West Chester Family Medicine - Mercy Health Physicians

Requisition R111035 Market Cincinnati, Ohio Department West Chester Family Medicine - Mercy Health Physicians Cincinnati, LLC Shift Days/Afternoons Schedule Full-time

Thank you for considering a career at Mercy Health

Job Description

Performs accurate front desk workflows in the physician practice or Clinic setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service. 

  • Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services.  Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as determined by Medicare, State and Federal guidelines.  Collects copays as applicable and attempts to collect any outstanding debt to facility/practice.
  • Performs pre-registration as needed before the patient arrives.  Ensures required patient forms are current.  Fills out and advises patients on how to complete forms. Schedules all patients who need a physical exam/appointment. 
  • Demonstrates standards of excellence in care in all interactions, for both internal and external customers. This includes conducting appointment reminder confirmation calls, and triaging phone messages to appropriate departments.
  • Performs office administrative duties and maintains office supplies for sufficient inventory and office equipment for proper functioning.  Keeps work area clean, neat, organized, professional and presentable as this is a first impression for patients.  Manages various work queues in the Electronic Medical Record (EMR).
  • Manages the front office patient flow by collaborating with other staff and providers. 
  • Accurately balances the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit.

Required Minimum Education: High School Diploma

Other Knowledge, Skills and Abilities Required: Basic keyboarding and computer skills, ability to use standard office equipment (phone, fax, copier, printer). Excellent customer service skills including ability to greet people in a warm and friendly manner. 

Other Knowledge, Skills and Abilities Preferred: Preferred knowledge in the use of medical terminology and insurance, preferred customer service background. 

Full time.  40 hours. Days.

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:

40

Work Shift:

Days/Afternoons

Department:

West Chester Family Medicine - Mercy Health Physicians Cincinnati, LLC

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Springbuk- One of the Healthiest Employers in America

Springbuk- One of the Healthiest Employers in America

Seramount – One of the Best Companies for Multicultural Women

Seramount – One of the Best Companies for Multicultural Women

Seramount 100 Best Companies for Working Mothers 2021

Seramount 100 Best Companies for Working Mothers 2021

Seramount Top Company for Executive Women 2021

Seramount Top Company for Executive Women 2021

Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Springbuk- One of the Healthiest Employers in America

Springbuk- One of the Healthiest Employers in America

Seramount – One of the Best Companies for Multicultural Women

Seramount – One of the Best Companies for Multicultural Women

Seramount 100 Best Companies for Working Mothers 2021

Seramount 100 Best Companies for Working Mothers 2021

Seramount Top Company for Executive Women 2021

Seramount Top Company for Executive Women 2021

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