Scheduler PRN -Anderson Hospital Outpatient Rehab and Therapy

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Summary:

Reports to the department Site supervisor and is responsible for front office functions for the OP Rehab locations.  Tasks include all patient scheduling, Pre-Service insurance verification, authorization and Medicare cap tracking as well as POS collections and customer service. Responsible for scheduling a wide variety of Rehab patients in a computer-based scheduling system.  Responsible for patient charge reconciliation ensuring accuracy for continued revenue stream.  Performs clerical support for the therapy department, including organization and sanitation of the waiting room and front office patient facing space.

Essential Functions:

Incorporates all factors to accurately enact scheduling of rehab services, utilizing EMR/Epic

 Monitors departments WQ and contacts all referred patients within 24-48hrs of entry within the WQ.  Able to provide cross market WQ support for other Rehab departments

Checks Rehab schedule daily to ensure all charges are accounted for per patient /department

Gathers and summarizes various statistics and reports by use of the computer as directed from site supervisor

Possesses strong communication skills (telephone and in-person) Functions as center of communication for the therapy department.   Responds to patient messages within 24hrs

Responds to other departments inquiries regarding, help with verification, authorization, scheduling and billing as needed through the preservice center

Ensure the patient charges are complete and accurate by verifying through charge reconciliation process through EMR/Epic

Maintains departments schedule for all therapist and ensures accuracy and accountability for cancelations

Possesses strong customer service skills and is able to remain calm in a hectic and stressful environment. 

Responsible for collecting all POS and maintaining a cash drawer  

Keep track of Medicare dollars needed for departmental tracking and compliance

Maintains front office organization and cleanliness

Performs other tasks as delegated by site supervisor and or market leaders

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Required Minimum Education:

High School Diploma or GED

Preferred Education:

2 Year/ Associates Degree

Specialty/Major:

Health Care centered

Licensing/ Certification - If registration, certification or licensure is required, include the name of the accrediting or licensing body.

Minimum Years and Type of Experience:

1 year

Other Knowledge, Skills and Abilities Required:

Formal secretarial and computer training required

Other Knowledge, Skills and Abilities Preferred:

Experience in Medical Terminology required

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• An employer-matched 403(b) for those who qualify
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

Work Shift:

Department:

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com