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Telecommunications Operator - West Hospital

Requisition R080373 Market Cincinnati, Ohio Department Security - West Shift All Schedule Full-time

Thank you for considering a career at Mercy Health

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Next Steps:

  • Complete an online application.
  • Complete the task to take the application assessment.
  • Upon completion of your assessment, you may be sent an email with a link and instructions to complete the HireVue video interview. 
  • Click HERE to opt in to receive the link for the video interview via text message and speed up the  interview process.  Message and data rates may apply.

The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual.  Responsibilities include contacting on-call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.

  • Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms.Coordinates language and sign language interpretation requests by callers.Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner.Maintains pagers, (site specific).Utilizes paging system, two way radio and portable phones as needed.When requested, contacts On Call Teams/Personnel and documents according to site specific protocol.Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications.Responds accordingly to Emergency codes and site specific policies.Records all shift occurrences and fulfills documentation requirements per site policies/protocol.May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed
  • Coordinates calls for "On call Teams"Documents calls including name and time of call, tracks and follows outcome of each request.Notifies appropriate personnel of response status.
  • Monitors and responds to alarm, security systems.Identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel.Documents type of alert and call/response details.
  • Determines need for outside operator assistance and connects all callers as appropriate.Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours.Coordinates all language line requests; documenting calls including location and time of call.Connects callers with language line personnel.

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:

40

Work Shift:

All

Department:

Security - West

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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