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Citrix Engineer I (Remote)

Requisition R081144 Market Remote Department SS I&T - Technology & Infrastructure Shift Days/Afternoons Schedule Full-time

Thank you for considering a career at Bon Secours Mercy Health!

Position Summary

The Citrix Engineer I is responsible for ensuring the operations of assigned functions in accordance with the BSMHIT leadership and IT governance.  This position is responsible for the analysis, diagnosis, and resolution of problems related to the physical and virtual deliveries of XenApp and XenDesktop.  The position entails the delivery of all services in a timely, reliable, and cost-effective manner.

Position Responsibilities:

  • Perform tasks related to the operation, servicing, troubleshooting, and administration of the following technologies:
    • Citrix XenApp 7.x and newer
    • Citrix XenDesktop 7.x
  • Duties will involve, but are not limited to, the following ancillary technologies:
    • Windows Server and Desktop Operating Systems and components
    • Server Hardware Platforms
    • Virtualization platforms
  • Complete work on major projects with a basic/working competency
  • Assist, as requested, with the evaluation of technical solutions based on requirements, ranging from group to enterprise wide deployments
  • Provide Tier 1 support and guidance to IT for all Health System and affiliate entities
  • Coordinate with both technical and non-technical staff and vendors on the implementation of projects
  • Document work in the form of policies, standards and knowledge base articles
  • Ensure solutions are delivered in adherence with defined standards and policy
  • Act as a project resource, as well as provide training and mentoring, as needed, on technologies to peers and colleagues
  • Work both independently and with various teams across the Mercy Health enterprise
  • Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met

Position Requirements:

  • Working knowledge of Citrix XenApp 7.x and newer including desktop clients, Receiver and Workspace App
  • Basic knowledge of Citrix XenDesktop 7.x including thin client management
  • Functional knowledge of Citrix Provisioning Services
  • Basic knowledge of Windows Active Directory and Group Policy Management
  • Basic knowledge of VMware ESX and/or Citrix XenServer and infrastructure components
  • Interest in PowerShell, network protocols, and SSL certificates
  • Basic knowledge of Cisco UCS servers and infrastructure components
  • Understanding of storage system configurations including NFS and fiber channel
  • Understanding of patch management and antivirus methodologies and best practices
  • Able to prioritize and execute tasks in a high-pressure environment
  • Ability to author technical documents and create procedure manuals
  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
  • Strong understanding of the organization’s goals and objectives
  • Highly self-motivated and directed, with keen attention to detail
  • Experience working in a team-oriented, collaborative environment
  • 24/7 on-call availability as part of a rotation schedule
  • Other duties as assigned

Education and Experience:

  • College diploma or university degree in computer science, information systems or other industry related curriculum, and/or 1+ years equivalent work experience

Bon Secours Mercy Healthis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



SS I&T - Technology & Infrastructure

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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