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Lab Client Services Representative (MLT/MLS) Full Time Dayshift

Requisition R128434 Market Richmond, Virginia Department Core Laboratory Client Servies - Richmond Health Source Shift Days/Evenings Schedule Full-time

Thank you for considering a career at Bon Secours!

Summary of Primary Function/General Purpose of Position
The Lab Client Services Tech delivers the highest level of customer service to physicians, staff and clients by using experience in laboratory testing to answer questions, solve problems and provide information to support patient care.

Job Summary:

The Client Service Technician is responsible for delivering the highest level of customer service to the physicians and the community by using their expertise in laboratory testing to answer questions, solve problems, and provide information to support patient care. As the Client Service Technician, it is important to stay highly motivated and client-focused. 

Essential Job Functions

•    Investigates and resolves complex problems or complaints in coordination with quality and the local medical director.

•    Communicates to support efficient and timely laboratory testing and reporting in support of regulatory requirements.

•    Supports all aspects of the laboratory operations to include testing in both clinical and anatomic pathology and laboratory ancillary services.

•    Identifies reporting errors that prevent timely and accurate release of patient results by analyzing cause of error and developing corrective actions.

•    Provides and develops responses to questions from providers regarding testing availability, specimen requirements, testing methodology and esoteric testing.    

•Demonstrates knowledge of The College of American Pathologists (CAP) regulations and other regulatory agencies. 

•Provides rapid and accurate communication of laboratory testing and reporting in support of hospital policies and protocols 

•Supports all aspects of the laboratory operations to include testing in both clinical and anatomic pathology as well as laboratory ancillary services

•Identifies and reports errors that prevent the timely and accurate release of patient results by analyzing the cause of the error and developing corrective actions

•Provides and develops responses to questions from providers regarding testing availability, specimen requirements, testing methodology, and esoteric testing

•Other duties as assigned                   

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification
Medical Laboratory Technician (MLT) Certification or Medical Laboratory Scientist (MLS) eligible by a nationally recognized certification agency (preferably ASCP) (required)

Education
Must have one of the following:
Associates, Medical Lab Technology

Bachelors, Medical Laboratory Sciences/Biology/Biomedical Sciences/Biochemistry 

Completed at least 60 semester hours (including six hours of chemistry and six of biology) of academic credit from a college or university accredited by a recognized regional or national accreditation agency and have successfully completed a medical lab technician program by a nationally accredited agency 

Completed a 50-week U.S. military medical laboratory training course within the past ten years

Work Experience
3 years' experience in a hospital laboratory setting (required)

Training
None

Skills
Active Listening 
Service Orientation
Coordination
Verbal and Written Communication Skills
Problem Solving
Customer Service
Organization 
Time Management 
Keyboarding
Microsoft Office
Telephone Skills
Lab Information Systems
Laboratory Diagnostic Tests
Analyze data
Laboratory equipment
Quality assurance and control
Chemistry
Biology
Phlebotomy

Working Conditions
Periods of high stress and fluctuating workloads may occur
May be exposed to physical altercations and verbal abuse
May be exposed to high noise levels and bright lights
May be exposed to limited hazardous substances or body fluids*
May be exposed to human blood and other potentially infectious materials* 
May have periods of constant interruptions
General office environment
Prolonged periods of working alone
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements
Lifting/Carrying (0-50 lbs.)   1-33%
Lifting/Carrying (50-100 lbs.)    0%
Push/Pull (0-50 lbs.)    1-33%
Push/Pull (50-100 lbs.)    0%
Stoop/Kneel   1-33%
Crawling    0%
Climbing    0%
Balance    0%
Bending    1-33%
Sitting    67-100%
Walking   1-33%
Standing   1-33%

Additional Physical Requirements/Hazards
Manual dexterity (eye/hand coordination)
Perform shift work
Hear alarms/telephone/audio recorder
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity - far
Acuity - near
Depth perception
Use of latex products
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to high pitched noises
Gaseous risk exposure
Other: Blood Borne Pathogens

Patient Population
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)

Bon Secoursis an equal opportunity employer.

Many of our opportunities reward* your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance
  • And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

40

Work Shift:

Days/Evenings

Department:

Core Laboratory Client Servies - Richmond Health Source

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Ohio (ranking 29th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Forbes Best-in-state Employer, Virginia (ranking 80th)

Springbuk- One of the Healthiest Employers in America

Springbuk- One of the Healthiest Employers in America

Seramount – One of the Best Companies for Multicultural Women

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Seramount 100 Best Companies for Working Mothers 2021

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Seramount Top Company for Executive Women 2021

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