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Public Safety Police Dispatcher - Mercy Health St. Vincent - PRN Days

Requisition R093085 Market Toledo, Ohio Department Security - Toledo Regional Office Shift All Schedule Part-time

Thank you for considering a career at Mercy Health


Primarily days but will be required at times to work 2nd/3rd shift

Weekends/Holidays may be required per department policy

4, 8, or 12 hr shift

Summary of Primary Function/General Purpose of Position (2-3 sentences)

Under general supervision, perform duties related to the operation of the police dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested.

Essential Functions

  • Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress and any needed support. Relays descriptions and other information to police field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to: name of caller, call back number and details of situation.

  • Determine nature and location of emergency, prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures.

  • Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate.

  • Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate.

  • Perform a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits.

  • Other duties assigned by the Chief of Police, Emergency Communications Manager or designee.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

Education Qualifications

Required Minimum Education: High School Diploma or GED

Licensing/ Certification

Licensure/Certification Preferred: Previous Dispatch Experience

Minimum Qualifications

Minimum Years and Type of Experience: 1

Other Knowledge, Skills and Abilities Required: Computer skills; Microsoft Office, Word & Excel. Typing, min of 30 wpm.

Working Conditions

  • This section addresses the physical environment in which the employee will perform the work.

  • Periods of high stress and fluctuating workloads may occur.

  • General office environment.

  • May be exposed to high noise levels and bright lights.

  • May have periods of constant interruptions.

  • Prolonged periods of working alone.

Physical Requirements

Physical Demands Frequency

  • Lifting/ Carrying (0-50 lbs.) - 1-33%

  • Lifting/ Carrying (50-100 lbs.) - 1-33%

  • Push/ Pull (0-50 lbs.) - 1-33%

  • Push/ Pull (50-100 lbs.) - 1-33%

  • Stoop, Kneel - 1-33%

  • Crawling - 0%

  • Climbing - 0%

  • Balance- - 1-33%

  • Bending - 1-33%

Work Position

  • Sitting - 67-100%

  • Walking - 34-66%

  • Standing - 34-66%

Additional Physical Requirements/ Hazards

Physical Requirements

  • Manual dexterity (eye/hand coordination)

  • Perform shift work

  • Hear alarms/telephone/tape recorder

  • Reach above shoulder

  • Repetitive arm/hand movements

  • Finger Dexterity

  • Color Vision

  • Acuity - far

  • Acuity – near


  • Depth Perception

  • Exposure to high pitched noises

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



Security - Toledo Regional Office

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for  Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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