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Student Success Specialist, Grant-funded - Part Time - Mercy College of Ohio

Requisition R071168 Market Toledo, OH Department Student Success Center - Mercy College of Ohio Shift Days/Afternoons Schedule Part-time

Thank you for considering a career at Mercy College of Ohio!

Primary Function/General Purpose of Position

Under the supervision of the Assistant Dean of Student Success and in collaboration with the Director of Career, Professional Development, and Retention, the Student Success Specialist is responsible for assisting the Toledo and Youngstown student population with both retention and completion initiatives as the College provides additional support to students during the COVID-19 pandemic.  Responsibilities of this position will include, but are not limited to communicating, coordinating and assisting in outreach efforts to students and promotion of program and services offered through the Student Success Center to ensure as much as possible the overall success of students.

Essential Job Functions

  • Assists with the increasing demand for student support during COVID-19 by managing and monitoring Early Alert Referrals and Academic Success Plans.

  • Communicates with students and faculty to determine the appropriate intervention required and to ensure measures are in place for successful student outcomes.

  • Provides additional outreach efforts during COVID-19, specifically to students who have been identified as at-risk since all course content (didactic) is being delivered online/remote.

  • Collaborates with Student Success Center staff to develop and implement the promotion of programs, services and resources available to students during the pandemic.

  • Informs the Assistant Dean of Student Success if additional resources are needed for students who may be struggling with their coursework outside of what is currently offered.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.


Associates, Education/Social Work/related field (preferred)

Bachelors, Education/Social Work/related field (preferred)

Work Experience

1-2 years of experience in education, social work, or related field (required)

2+ years experience in customer service (required)

Patient Population

Not applicable to this position.

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Mercy College of Ohio is an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



Student Success Center - Mercy College of Ohio

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

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Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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