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Financial Navigator

Requisition R095757 Market Youngstown, Ohio Department SS Pharmacy & Lab - Ambulatory Pharmacy Shift Days Schedule Full-time

Thank you for considering a career at Bon Secours Mercy Health!

Reports to Title: Patient Assistance Program Manager

# of Direct Reports:0

Primary Function/General Purpose of Position

The Financial Navigator is responsible for comprehensive patient financial management.  The Navigator conducts patient financial navigation and patient fiscal need assessments. They will work closely with providers, patients, hospital staff, and practice administration to determine and execute the most appropriate fiscal solutions. The Navigator will provide analytical and operational support for facility administration and financial related activities including drug recovery within facilities, billing and payment processes, and analysis and evaluation of financial performance.

Essential Job Functions

  • Conducts financial counseling for all infusion patients prior to initial treatment which includes notification of financial obligations.

  • Conducts screening, enrolling, and obtaining copay assistance and/or free drug for patients through Patient Assistance Programs (PAP).

  • Manages drug procurement for indigent and underinsured populations and all aspects of drug recovery programs within local facilities; ensures all accounts are submitted for recovery accurately and in a timely manner.

  • Monitors drug shipment status from approval through receipt of drug at the hospital pharmacy.

  • Develops and maintains a close interface with all components of the drug recovery and copay assistance process including patients, key hospital departments, and drug manufacturers and/or foundations.

  • Manages patient payment status and data including insurance coverage, self-pay credits and account write offs to resolve problems determining the cause and expediting correction or adjustment.

  • Answers billing and insurance questions as needed.

  • Maintains patient assistance database.

  • Coordinates procuring free drugs for accounts with medical necessity denials.

  • Submits referrals to support services (e.g. Medicaid screening, Bon Secours Mercy Health Charity financial assistance, social worker, marriage and family counselor, etc.)

  • Prepares evaluations of hospital, facility, or pharmacy related concerns and proposals to quantify financial implications.

  • Compiles and analyzes internal data for inpatient and outpatient services.

  • Responsible for distributing various reports to departments as needed.

  • Establishes and maintains relationships with other agencies and organizations in community to meet patient needs.

  • Coordinates, educates, and trains physicians, clinical staff, and support staff on patient assistance programs (e.g. free drug procurement, copay assistance) and offers in-service training sessions to enhance quality and patient satisfaction.

  • Understands and complies with Information Security and Health Insurance Portability and Accountability Act (HIPPA) policies and procedures at all times; uses, protects, and discloses patients’ protected health information (PHI) only in accordance with HIPPA standards.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.


Commissioned Notary (required within 6 months of employment)


High School/GED (required)

Bachelors, Business/Healthcare Administration  (preferred)

Work Experience

Minimum of 2 years’ experience in a professional healthcare environment (required)

Minimum of 2 years’ experience as a financial biller in a healthcare setting, social worker ,and/or Certified Pharmacy Technician (required)

1 year experience with EPIC functionality (preferred)

2 years’ experience in social work of specialized patient population (e.g. oncology, hepatology, neurology, etc.) (preferred)

Prior experience with patient assistance (preferred)


Completion of Association of Community Cancer Centers (ACCC) Financial Advocacy Boot Camp within 3 months of employment (required)

Patient Population

Adolescents (13-17 years)

Adults (18-64 years).

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Physical Requirements

Physical Demands

Frequency                                        0%      1-33%        34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                X      

Lifting/ Carrying (50-100 lbs.)             X     

Push/ Pull (0-50 lbs.)                             X    

Push/ Pull (50-100 lbs.)                           X 

Stoop, Kneel                                      X                     

Crawling                                                 X      

Climbing                                                  X     

Balance                                                  X      

Bending                                                  X      

Work Position

Frequency                                              0%      1-33%        34-66%                 67-100%

Sitting                                                        X      

Walking                                                    X       

Standing                                                    X     

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)

Hear alarms/telephone/audio recordings

Reach above shoulder

Repetitive arm/hand movements

Finger Dexterity

Color Vision

Acuity – far

Acuity – near


Not applicable to this position                        


Ability to work independently with minimal supervision

Strong computer skills

Knowledge of various software programs (e.g. Microsoft products, Epic)

Ability to build strong relationships within and outside of organization

Proficient math and accounting skills

Ability to manage a variety of complex issues

Critical thinking


Attention to detail

Finance/Financial Advice



Customer Service


Interpersonal Skills

Bon Secours Mercy Healthis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



SS Pharmacy & Lab - Ambulatory Pharmacy

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Apply Now
Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. Registered Nurse
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