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Telecom Engineer II

Requisition R028612 Market Youngstown, OH Department SS I&T - Technology & Infrastructure Shift Days Schedule Full-time

Thank you for considering a career at Bon Secours Mercy Health!


The Telecom Engineer II responsibilities include assisting in enterprise network and telephony implementations and ongoing support of voice infrastructures including both hardware and software components.  Leads efforts to develop and grow enterprise call centers, systems lifecycles and standardization and refresh initiatives across all applicable technologies.  Implement and coordinate with both technical, non-technical staff and vendors complex voice projects.  Perform analysis, diagnosis, and resolution of complex problems on both physical and virtual infrastructure platforms.  Recommend, implement and document corrective solutions and preventative measures.  Participate in evaluation and recommendation of new technology solutions.  Provide Tier 2 support and guidance to IT for all health system and affiliate entities.  Document work in the form of policies, standards, work instructions and knowledge base articles. The Telecom Engineer II position is expected to implement technical solutions as directed by other peers and leadership.


Must be able to perform the following:

  • Engage in tier 2 troubleshooting on issues identified with deployed services, providing resolution and remediation

  • Recommend, implement and document corrective solutions and preventative measures

  • Coordinate with both technical and non-technical staff and vendors on the implementation of complex projects

  • Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met

  • Provide training and mentoring on technologies to peers and colleagues

  • Perform tasks related to the operation, servicing, trouble shooting, and administration platform technologies:
    • Datacenter networking platforms
    • Distribution layer networking platforms
    • Enterprise Wireless
    • Cisco Security products including ASA firewalls and ISE
    • Multi Datacenter high availability and load balancing
    • External access technologies
    • Name Resolution
    • Virtualization platforms
    • WAN Communications and QOS

Preferred Education and Skills:

An ideal candidate should be able to do the following:

  • 5+ years of experience in Cisco Network and Telephony Engineering

  • Minimum Education: Bachelor's in Computer Science, Telecommunications, etc.
  • CCNA required / CCNP Preferred
  • Strong knowledge of various trunk types (analog, PRI, SIP, H323, etc.)

  • Strong knowledge of Cisco Catalyst

  • Working knowledge of Cisco ASA (ISE experience a plus)

  • Strong knowledge of Cisco Enterprise Wireless design and management

  • Strong knowledge Unified Contact Center Express

  • Strong knowledge of Unified Contact Center Enterprise

  • Strong knowledge Cisco Unified Communication Manager

  • Strong experience with Cisco UCS infrastructure components

  • Experience with enterprise-class Infrastructure environments

  • Able to prioritize and execute tasks in a high-pressure environment.

  • Ability to author technical documents and create procedure manuals

  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities

  • Strong understanding of the organization’s goals and objectives

  • Ability to conduct research into current and future technologies

  • Highly self-motivated and directed, with keen attention to detail

  • Healthcare knowledge/background including data privacy practices and laws

  • Strong customer service orientation

  • Experience working in a team-oriented, collaborative environment

  • On-call availability 7/24 as part of a rotation schedule

  • Demonstrate a deep understanding of the application of technology in the technical environment and its business return

  • Be capable of designing complex technology solutions taking into account the existing tech landscape

  • Be capable of designing clear transition plans to demonstrate to a client how they can achieve their long term objectives in stages

  • Have the necessary communication and interpersonal skills to interact with clients at all levels

  • Have the ability to keep up to date with technology as it develops and inform their clients of the potential impact

  • Be capable of taking a conceptual solution and turning it into a detailed design, configured and priced for the client

  • Act as the technical point of contact for clients and technical teams throughout the client life cycle

  • Be self-managing and capable of prioritizing work load based on client requirements

Bon Secours Mercy Healthis an equal opportunity employer.

We’ll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify
  • Paid time off
  • Educational Assistance
  • And much more

Scheduled Weekly Hours:


Work Shift:



SS I&T - Technology & Infrastructure

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Ashland, Kentucky, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

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Luis F., RN

I wanted to get into a career where I’m happy to go to work.

Luis F. RN
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